As a consumer, how do you feel about the level of customer service you receive today? If you’re like me, you find that getting really good service, today, is so rare that when it happens you’re like “Wow! I need to talk to this person’s supervisor to give kudos” because you’re just so shocked. Not good!
I would have to say my 3 biggest pet peeves of what unfortunately seems to be the norm nowadays are having to jump through hoops to talk to a live person (this includes being put on hold for more than a minute or 2), having to first go through a “gate-keeper” who doesn’t know anything but forces you to waste time going step-by-step through their little process manual before realizing they can’t help you; and what the author of the article calls “parrot phrases”.
Here are 7 bad business practices that hopefully you’re not doing to drive customers away.
“President Harry Truman had a plaque on his desk in the White House that read: “THE BUCK STOPS HERE. Ultimately, he took responsibility for everything that happened under his administration. Can you say the same for your business? Are you ready to step in and fix whatever needs fixing if your subordinates can’t or won’t do it for a customer? “
Image courtesy of smallbiztrends.com